1. Delivery Area
1.1 We support delivery to the United States and most major cities and regions in Europe (please refer to the checkout page for the list of supported countries). Some remote islands, PO boxes, and military addresses are currently not serviced.
1.2 For orders outside the delivery area, we will proactively contact customers for a refund after the order is placed.
2. Delivery Time
2.1 Under normal circumstances, orders will be shipped within 1–3 working days.
2.2 Standard delivery time is 5–15 working days (subject to variation based on destination and customs clearance). Delays caused by ports, holidays, peak seasons, or force majeure are not included in the promised timeframe.
2.3 Within 24 hours after shipping, a tracking number and online tracking link will be sent to your registered email, so you can check the parcel status at any time.
3. Shipping Cost and Customs
3.1 Shipping costs are automatically calculated at checkout; certain large orders are eligible for free shipping (please refer to the official website announcement for details).
3.2 According to relevant European regulations, orders shipped to the EU may incur customs duties, VAT, and import taxes, to be paid by the recipient (if applicable). We will provide necessary invoices or customs documents but cannot estimate the exact tariffs for each country.
4. Parcel Tracking & Issue Resolution
4.1 If the parcel is not received after the expected delivery period, please check via the tracking number first or contact customer service by email in case of delay, abnormal status, or damage.
4.2 If you find damage to the outer packaging, missing items, or obvious abnormality upon receipt, please take photos and contact us within 48 hours. We will assist with registration, investigation, and quick after-sales processing.
4.3 If the parcel is returned or lost due to wrong delivery information provided by the customer, additional loss and cost shall be borne by the user.
5. Others
5.1 Any changes to the delivery policy will be announced on the “easytone” official website.
5.2 Please keep your shipping documents and related communication records properly, as they are required for after-sales service or claims.